Terms of service

1. Who we are

This website, stanceplus.com, is operated by Venom Motorsport Ltd, trading as Stance+. In these terms, "Stance+", "we", "us" and "our" mean Venom Motorsport Ltd.

Venom Motorsport Ltd is a company registered in England and Wales under company number 03310792. Our VAT registration number is 719423236. Our registered office and trading address is Unit 1 Clarendon Garage, Church Street, Ribchester, Lancashire, PR3 3YE, United Kingdom.

You can contact us by telephone on 01254 820006 (Monday to Friday, 9am to 5pm, excluding bank holidays) or by email at sales@stanceplus.com.

2. These terms

These terms apply to every order you place with us through this website. Please read them carefully before ordering. By placing an order you agree to be bound by them, together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of these terms.

If you are buying as a consumer (that is, for purposes wholly or mainly outside your trade, business, craft or profession), nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where these terms say something different from your statutory rights, your statutory rights apply.

If you are buying on behalf of a business, section 11 also applies to you and some consumer protections described in these terms will not apply.

We may update these terms from time to time. The version in force when you place your order is the version that applies to that order.

3. Using this website and your account

You must be at least 18 years old to place an order. When you create an account or place an order you must give us accurate, complete and current information and keep it up to date.

You are responsible for keeping your account login details secure and for all activity carried out under your account. Please tell us straight away if you believe your account has been accessed without your permission.

You may use this website only for lawful purposes. You must not use it in any way that breaches applicable law, infringes anyone else's rights, transmits malicious code, or interferes with the operation or security of the website. You must not use automated tools to copy, scrape or extract content or data from the website without our written consent. We may suspend or close your account if you breach these terms.

4. Our products

4.1 Descriptions and images

We take care to describe our products accurately, including the vehicles they are designed to fit. Product images are for illustration. Colours and finishes may look slightly different on your screen, and minor details of a product may change between production batches without affecting fit or function.

We may change product specifications, discontinue products or limit order quantities at any time. This does not affect orders we have already accepted.

4.2 Vehicle fitment

Our products are vehicle specific. The make, model, generation, body style, drivetrain and engine variants that each product fits are shown on the product page. It is your responsibility to check that the product you order is correct for your vehicle before you order. If you are unsure, please contact us with your vehicle details and we will help.

Some coilover kits require shortened drop links, which are either included in the kit or sold separately. Where this applies it is stated on the product page.

4.3 Fitting and safety

Suspension, wheel fitment and alignment components are safety critical. We strongly recommend that all our products are fitted by a qualified vehicle mechanic or trained vehicle technician, and that wheel alignment is checked and reset after fitting suspension or camber correction products. Product pages and fitting guides contain important fitting information, including torque settings where relevant, which must be followed.

Modifying a vehicle's suspension or wheel fitment may affect its handling, ground clearance, tyre wear and insurance. It is your responsibility to make sure your vehicle remains safe and roadworthy, to comply with the law, and to tell your insurer about any modifications.

5. Orders and when a contract is formed

When you place an order you are making an offer to buy the products at the price shown. We will send you an email acknowledging receipt of your order. This acknowledgement is not acceptance of your order.

Our acceptance of your order takes place when we send you an email confirming that your order has been dispatched, at which point a contract is formed between you and us. If we are unable to accept your order, for example because a product is out of stock, we have identified a pricing or description error, or we cannot verify your payment, we will tell you by email and will not charge you (or will refund any payment already taken).

Please check your order carefully before submitting it. If you need to change or cancel an order before it is dispatched, contact us as soon as possible on 01254 820006. We will do our best to help, but once an order has been passed to our courier it cannot be stopped and the returns process in section 8 will apply.

6. Prices and payment

All prices are shown in pounds sterling and include VAT at the current UK rate. Delivery charges, if any, are shown separately at checkout before you confirm your order.

We take care to make sure prices are correct, but mistakes can happen. If we discover a pricing error on a product you have ordered, we will contact you before dispatch to give you the option of confirming the order at the correct price or cancelling it. If we cannot reach you, we will treat the order as cancelled and refund any payment taken.

Prices and promotions may change at any time, but changes will not affect an order we have already accepted. Prices on this website may differ from prices in our shop or from Stance+ approved dealers.

Payment is taken in full at the time you place your order. We accept the payment methods shown at checkout, which currently include major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna is provided by Klarna Bank AB and is subject to Klarna's own terms and eligibility checks. By submitting payment you confirm that you are authorised to use the payment method provided.

7. Delivery

We deliver to Mainland UK, Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands (Jersey and Guernsey). Delivery options, charges and estimated timescales are shown at checkout and in our Shipping Policy.

Orders for in-stock items placed before 1pm on a working day (Monday to Friday, excluding bank holidays) are normally dispatched the same day by DPD. Orders placed after 1pm, or at weekends or on bank holidays, are normally dispatched on the next working day. Typical transit times once dispatched are one working day for Mainland UK and two working days for Northern Ireland and the Scottish Highlands and Islands.

Delivery times are estimates and are not guaranteed. Occasionally delivery may be delayed by events outside our control (see section 16). If this happens we will let you know and dispatch as soon as we can. If you are a consumer and we have not delivered within 30 days of accepting your order, or by any later date we have agreed with you, you may cancel the order and receive a full refund.

If you are a consumer, the products become your responsibility, and risk of loss or damage passes to you, when they are delivered to the address you gave us or to someone you have nominated to receive them. Please check your delivery when it arrives and tell us as soon as possible if anything is missing or damaged.

If nobody is available to accept delivery, the courier will leave instructions on how to rearrange delivery or collect the parcel. If a parcel is returned to us because it could not be delivered and you have not rearranged delivery, we may charge you the cost of redelivery or, if we cancel the order, deduct our reasonable delivery costs from your refund.

You can also collect your order from our shop in Ribchester. Please call us before travelling to check that your item is in stock and ready.

8. Your right to cancel and returns (consumers)

8.1 Changing your mind

If you are a consumer, you have the legal right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the products. If your order is delivered in several parts, the 14 days run from the day you receive the last part.

To cancel, tell us clearly within that period, either by calling 01254 820006, by emailing sales@stanceplus.com, or through the Start a Return page on this website. You then have a further 14 days to send the products back to us at the address in section 1. You are responsible for the cost of returning products that are not faulty and we recommend using a tracked, insured service, as the products remain your responsibility until they reach us.

Products must be returned complete, unused, unfitted and in their original packaging, with proof of purchase. You may inspect the products as you would in a shop, but if you reduce their value by handling them more than is necessary to check they are correct for your vehicle, we may deduct an amount from your refund to reflect that reduction in value.

Suspension components, wheel spacers, PCD adapters, wheel bolts and similar products that have been fitted to a vehicle, or show signs of fitting, cannot be resold as new. If you return fitted products under this section we may reduce your refund by up to the full price of the products.

We will refund the price you paid for the products, together with the standard delivery charge you paid (if any), within 14 days of receiving the products back or, if earlier, of you providing evidence that you have sent them. Refunds are made to the original payment method.

8.2 Products we cannot accept back under section 8.1

The right to cancel does not apply to products made to your specification or clearly personalised (special order items), or to gift cards that have been redeemed. This does not affect your rights if those products are faulty.

8.3 Our 30-day returns policy

In addition to your legal rights, we accept returns of unused, unfitted products in their original packaging for up to 30 days after delivery. Full details, including how to arrange a return, are in our Refund Policy. Where our Refund Policy is more generous than your legal rights, you may rely on it; where your legal rights are more generous, they apply.

9. Faulty, damaged or incorrect products

If you are a consumer, the Consumer Rights Act 2015 says that products must be as described, fit for purpose and of satisfactory quality. If a product is faulty, does not match its description or is not what you ordered:

• within 30 days of delivery, you can reject it and receive a full refund;
• within six months of delivery, you can ask us to repair or replace it and, if that is not possible or does not resolve the problem, receive a refund (which may be reduced to reflect use after the first six months);
• we will cover the reasonable cost of returning faulty or incorrect products to us, or arrange collection.

Please inspect your order on delivery and contact us as soon as possible if there is a problem, so we can sort it out quickly. For incorrect items we can normally arrange a DPD swap service so the wrong item is collected when the correct one is delivered. Damage or faults caused by incorrect fitting, use beyond the product's intended purpose, accident, neglect or modification are not covered.

10. Warranty

All Stance+ coilover kits are covered by a two-year unlimited mileage warranty from the date of purchase. Other Stance+ products are covered by a one-year warranty from the date of purchase unless a different period is stated on the product page. Full terms are set out on our Warranty page.

The warranty covers defects in materials and workmanship. It does not cover normal wear, cosmetic deterioration, damage caused by incorrect fitting or adjustment, failure to follow the fitting and maintenance guidance supplied, corrosion where the product has not been maintained, use in motorsport competition, accident or misuse. The warranty is in addition to, and does not affect, your legal rights.

To make a warranty claim, contact us with your order number and details of the problem. We may ask for photographs or for the product to be returned for inspection.

11. Trade and dealer customers

If you are buying on behalf of a business, or you hold a Stance+ trade or dealer account, the following applies instead of sections 8 and 9:

• You confirm that you are authorised to bind the business you are buying for.
• Risk in the products passes to you when we hand them to the courier. Title passes when we have received payment in full.
• Products may be returned only with our prior agreement, within 30 days of delivery, unused and in their original packaging. We may charge a restocking fee. Special order items cannot be returned.
• Faulty products will be repaired, replaced or credited at our option, provided we are notified within 7 days of delivery for visible damage or shortages, or within the warranty period for defects. All other warranties, conditions and terms implied by law are excluded to the extent permitted.
• Our total liability to you in connection with any order is limited to the price paid for that order. We are not liable for loss of profit, business, contracts, revenue or goodwill, or for any indirect or consequential loss.
• Where you resell Stance+ products, you must not misrepresent them, remove or alter branding or packaging, or make claims about them that we have not authorised.

Any separate written trade or dealer agreement between us takes precedence over these terms where the two conflict.

12. Our responsibility to you (consumers)

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products (including that they are as described, of satisfactory quality and fit for purpose), and for defective products under the Consumer Protection Act 1987.

We are not responsible for loss or damage caused by products being fitted incorrectly, fitted to a vehicle they are not listed for, adjusted outside the guidance supplied, or used in a way that is not reasonable for products of that type. We are also not responsible for loss or damage that was not foreseeable, or for business losses, if you are using the products for business purposes.

Information on this website, including fitting guides and blog content, is provided for general guidance. It does not replace the judgement of a qualified technician working on your specific vehicle.

13. Intellectual property

The Stance+ name, logo and branding, and all content on this website including text, images, graphics, product data, videos and the design and layout of the website, are owned by or licensed to Venom Motorsport Ltd and are protected by United Kingdom and international intellectual property laws.

You may view, download and print content from this website for your own personal, non-commercial use, provided you do not alter it or remove any copyright or trade mark notices. You must not otherwise copy, reproduce, publish, distribute, adapt or commercially exploit any content without our prior written permission. Other trade marks, product names and logos appearing on this website belong to their respective owners.

14. Reviews, feedback and content you submit

We welcome honest reviews and feedback. By submitting a review, comment, photo, video or other content to us or to this website, you confirm that it is your own, that it is accurate and not misleading, that you have disclosed any incentive you received for providing it, and that it does not infringe anyone else's rights or contain anything unlawful, offensive or defamatory.

You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and display that content in connection with our business, including on this website and in our marketing. We may remove or decline to publish content at our discretion. We are not obliged to keep submitted content confidential.

15. Third-party links and services

This website may contain links to third-party websites, and may use third-party services such as payment providers, courier tracking and finance providers. We do not control these and are not responsible for their content, availability or terms. Your use of them is at your own risk and subject to the relevant third party's terms and privacy policy.

This website is hosted on the Shopify platform. Your contract for any purchase is with Venom Motorsport Ltd, not with Shopify. Personal information you provide may be processed by Shopify on our behalf, as explained in our Privacy Policy.

16. Events outside our control

We are not responsible for any failure or delay in performing our obligations caused by events outside our reasonable control, including severe weather, courier or postal disruption, strikes, supplier failure, power or internet outages, fire, flood, epidemic or government action. If such an event affects your order we will contact you as soon as reasonably possible and take steps to minimise the delay. If the delay is likely to be substantial you may cancel the affected order and receive a full refund for any products not delivered.

17. Privacy

We process your personal information in accordance with our Privacy Policy and UK data protection law, including the UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy to understand what information we collect, how we use it and your rights.

18. Complaints

If you are unhappy with any aspect of our products or service, please contact us first on 01254 820006 or at sales@stanceplus.com and we will do our best to put things right.

If you are a consumer and we cannot resolve your complaint, you can seek advice from Citizens Advice (citizensadvice.org.uk) or contact your local Trading Standards service. We are not currently registered with an alternative dispute resolution scheme, but we will consider any reasonable request to use one.

19. Other important terms

We may transfer our rights and obligations under these terms to another organisation, for example if we sell our business. We will tell you if this happens and it will not affect your rights. You may only transfer your rights under these terms to someone else with our written agreement.

These terms are between you and us. No other person has any rights to enforce any of them.

Each section of these terms operates separately. If any court or authority decides that any of them is unlawful or unenforceable, the remaining sections will continue in full force and effect.

If we delay in enforcing these terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or delay in taking steps against you for breaking them, that does not mean you do not have to do those things and does not prevent us taking steps against you later.

20. Governing law and jurisdiction

These terms, and any contract for the sale of products made under them, are governed by the law of England and Wales.

If you are a consumer, you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or the English courts. Nothing in this section affects your right to rely on mandatory consumer protection rules in the part of the UK where you live.

If you are a business customer, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms or any order.

21. Contact

Venom Motorsport Ltd, trading as Stance+

Unit 1 Clarendon Garage, Church Street, Ribchester, Lancashire, PR3 3YE, United Kingdom

Telephone: 01254 820006 (Monday to Friday, 9am to 5pm)

Email: sales@stanceplus.com

Company number: 03310792. VAT number: 719423236.