Refund policy
Returns:
At Stance+ we understand that sometimes things go wrong or customers simply change their mind, therefore we always try to make returning an item as simple and straightforward as possible.
If you have received a damaged / incorrect item or have simply changed your mind and want to return your order for a swap or refund, please contact our team before returning the item.
- Call us on 01254 820006 with your order number and date of purchase and we will authorize your return.
- Place a copy of your invoice in the box with the product before you seal and return it. Please make sure the item is well packaged and cannot be damaged in return transit. All items must be returned in their original packaging.
30 Day Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Changed Your Mind?
If you have simply changed your mind and want to swap the order or simply return the order for a refund, the item must be returned carriage paid. To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You will also need to include the receipt or proof of purchase.
We advise the use of a tracked delivery service as we cannot be held liable for any losses incurred on the return journey to Stance+.
Incorrect Delivery?
If your item has been supplied incorrectly we apologise. The quickest way to solve the issue is for us to collect the incorrect item and exchange it as soon as possible. We can offer a DPD "SWAP-IT" service where the incorrect item can be collected and replaced at the same time. This normally takes around 24/48 Hours to organise. The customer MUST BE PRESENT at the address to sign for the exchange.
Returning used or fitted items:
We cannot accept a return or refund items that have been fitted. This applies to all Stance+ products, specifically Suspension and Wheel Spacers / PCD Adapter kits. By fitting a product it becomes second hand and can no longer be sold as a new item.
Starting a Return:
To start a return, you can contact us at sales@stanceplus.com. Please note that returns will need to be sent to the following address:
Stance+
Unit 1 Clarendon Garage,
Church Street,
Ribchester,
Lancashire.
United Kingdom
PR3 3YE
You can always contact us for any return question at sales@stanceplus.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately (within 24hrs) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, these are "Special Order Items", when a product has been manufactured specifically to customers unique specifications.
We cannot accept returns on fitted or used parts.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
Refunds are normally processed with 24 hours. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time (2-4 business days) for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@stanceplus.com.