Refund policy

Returns

At Stance+ we understand that sometimes things go wrong or customers simply change their mind, therefore we always try to make returning an item as simple and straightforward as possible.

If you have received a damaged / incorrect item or have simply changed your mind and want to return your order for a swap or refund, please contact our team before returning the item.

1. Call us on 01254 820006 with your order number and date of purchase and we will authorise your return.
2. Place a copy of your invoice in the box with the product before you seal and return it. Please make sure the item is well packaged and cannot be damaged in return transit. All items must be returned in their original packaging.

30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Changed Your Mind?

If you have simply changed your mind and want to swap the order or simply return the order for a refund, the item must be returned carriage paid. To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You will also need to include the receipt or proof of purchase.

We advise the use of a tracked delivery service as we cannot be held liable for any losses incurred on the return journey to Stance+.

Incorrect Delivery?

If your item has been supplied incorrectly we apologise. The quickest way to solve the issue is for us to collect the incorrect item and exchange it as soon as possible. We can offer a DPD "SWAP-IT" service where the incorrect item can be collected and replaced at the same time. This normally takes around 24/48 Hours to organise. The customer MUST BE PRESENT at the address to sign for the exchange.

Returning used or fitted items

We cannot accept a return or refund items that have been fitted. This applies to all Stance+ products, specifically Suspension and Wheel Spacers / PCD Adapter kits. By fitting a product it becomes second hand and can no longer be sold as a new item. If a fitted product is returned under your legal right to cancel (see below), we may reduce your refund by up to the full value of the product.

Starting a Return

To start a return, you can contact us at sales@stanceplus.com or use our Start a Return page. Please note that returns will need to be sent to the following address:

Venom Motorsport Ltd (Trading as Stance+)
Unit 1 Clarendon Garage,
Church Street,
Ribchester,
Lancashire,
United Kingdom
PR3 3YE

You can always contact us for any return question at sales@stanceplus.com.

Damages and issues

Please inspect your order upon receipt and contact us as soon as possible, and within 30 days of delivery, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Where an item is faulty or has been supplied incorrectly, we will cover the cost of returning it or arrange collection. This does not affect your legal rights under the Consumer Rights Act 2015.

Exceptions / non-returnable items

Certain types of items cannot be returned, these are "Special Order Items", when a product has been manufactured specifically to customers' unique specifications.

We cannot accept returns on fitted or used parts.

Gift cards that have been redeemed cannot be returned. Sale items can be returned under the same terms as full-price items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

UK 14 day cooling off period

If you are buying as a consumer, you have the legal right to cancel your order for any reason within 14 days of the day you receive it, under the Consumer Contracts Regulations 2013. This applies to all orders delivered within the UK and the Channel Islands. Tell us within that period by phone, email or through our Start a Return page, then return the item to us within a further 14 days. As above, your item must be in the same condition that you received it, unused, unfitted and in its original packaging, and you will need the receipt or proof of purchase. Return postage for non-faulty items is at your cost. We will refund the price paid, plus any standard delivery charge, within 14 days of receiving the item back. Special order items are excluded from this right.

Refunds

Refunds are normally processed within 24 hours. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time (2-4 business days) for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at sales@stanceplus.com.